Payment Options

Payment for veterinary consultations, medications and procedures are due in full on the day of the appointment or collection of your pet or pets medications. We understand some situations and emergencies arise unexpectedly, leaving clients stressed about how to financially cover the veterinary costs.

We are proud to have partnered with an external veterinary payment plan company, VetPay. Clients apply for pre-approval through VetPay and then once approved, we can send costs direct to VetPay which allows clients to pay their pets veterinary invoices off over fortnightly payments. Please click here to see the simple pre-approval process or for more information regarding the VetPay process.

Pet Insurance

Pet insurance is becoming more and more popular in Australia. It offers you peace of mind as it covers some or all of the treatment costs if your pet gets involved in an accident or suffers a sudden illness. There is no equivalent of Medicare for pets, so treatment costs can exceed out-of-pocket expenses for a similar condition in a human.

Pet Insurance needs to meet your individual requirements, so doing research to choose the best policy for your circumstances is recommended. 

What does pet insurance cover?

Individual packages vary in the type of treatment covered. However, they usually include most accidents and unexpected illnesses. You need to consider the differences between policies, in particular the claim excess amount, proportion of treatment costs covered, annual claim limit, age restrictions, pre-existing illness exclusions and policy costs.

GapOnly

As a pet parent, when your fur baby gets sick or injured, the last thing you want to be worrying about is whether you can afford treatment. Innovating the pet insurance claims experience, GapOnly® reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap (the difference between the vet’s invoice and the claim benefit under your policy) and go.